Accessibility Statement

Accessibility statement for westmercia-pcc.gov.uk

This accessibility statement applies to the entire westmercia-pcc.gov.uk website.

This website is run by the Office of the West Mercia PCC. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Zoom in up to 300% without the text spilling off the screen.
• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software.
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
• We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software. (1.3.1 Info and Relationships)
• some videos don’t have captions. (1.2.2 Captions (Prerecorded))
• some podcasts don’t have a text transcript. (1.2.1 Audio-only and Video-only (Prerecorded))

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email opcccomms@westmercia.police.uk (opens email application) or;
• Call 01905 331 656

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

If you need to contact us via phone, or another method we will endeavour to meet accessibility requirements, wherever possible.

Find out how to contact us here.

Technical information about this website’s accessibility

West Mercia PCC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed in the table at the bottom of the page.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

PDF documents

Some of our content is in PDF format where a durable format is needed.

PDFs across the site violate the following issues:

• WCAG 3.1.1 Language of Page
• WCAG 2.4.2 Page titled
• WCAG 3.1.1 Language of Page
•  WCAG 1.1.1 Non-text content
• WCAG 1.3.1 Info and Relationships
•  WCAG 1.4.5 Images of Text

We are in the process of converting PDFs that are essential for our services into accessible webpages alongside a link to the PDF.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to have these fixed or replaced with accessible HTML pages. We will endeavour to ensure any new PDFs or Word documents we publish will meet the accessibility standards and best practice.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We will however seek to fix or replace our key policy documents and publications (Annual Reports/Police and Crime Plan).

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Podcasts Published Pre 23rd September 2020

Some podcasts do not have a text transcript. We are not going to add transcripts onto existing podcasts but have changed the format of our podcasts to make them accessible. They are now video recorded; the recordings include open captions.

Preparation of this accessibility statement

This statement was prepared on 10/11/2025. It was last reviewed on 26/03/2026.
This website was last tested on 03/11/2025 The test was carried out by Formation Media.

The website was tested for compliance with WCAG 2.2 Level AA accessibility
We tested the website by using a combination of automated accessibility tools as well as manually testing page templates for screenreader compatibility, keyboard controls, and other possible issues not covered by accessibility tools.

The pages reviewed were as follows:

• home – https://www.westmercia-pcc.gov.uk/
• contact – https://www.westmercia-pcc.gov.uk/contact
• news – https://www.westmercia-pcc.gov.uk/posts
• ONS figures show 4% drop in total crime in West Mercia – https://www.westmercia-pcc.gov.uk/posts/ons-figures-show-4-drop-in-total-crime-in-west-mercia
• vacancies – https://www.westmercia-pcc.gov.uk/vacancies
• contact – https://www.westmercia-pcc.gov.uk/contact
• your PCC – https://www.westmercia-pcc.gov.uk/your-pcc

Detailed Failures