Contact

When will I get a response to my correspondence?

The PCC's office aims to:

• Acknowledge all new correspondence matters within three working days
• Provide a full, appropriate, personal response within 20 working days
• Explain when and where it is not possible to respond fully within 20 working days, and provide regular updates as necessary and appropriate.

The information you require may already be published in a number of sections of the website. It may also have previously been published in the FOI disclosure log. Which can be found here. Please do check those pages before submitting an FOI request.

If the information you require is not available, please submit your freedom of information request to:

Email – opcc@westmercia.police.uk (opens email application)

Postal address – Police and Crime Commissioner, West Mercia Police HQ, Hindlip Hall, Worcester, WR3 8SP

Please note, the PCC does not hold information on operational policing. These requests should be directed to West Mercia Police.

The PCC monitors the conduct of the complaints process. However, by law the PCC cannot be involved in operational policing matters. Therefore, if you wish to make a formal complaint about West Mercia Police it should be directed to the force itself via this page.

Should you submit a complaint to the PCC that relates to the service you have received from West Mercia Police, you will be directed to the Professional Standards Department, as above. It will not be handled by the PCC.

The PCC is responsible (as the ‘appropriate authority’) for processing any complaints, conduct matters, or death or serious injury matters involving the Chief Constable of West Mercia Police. Please note, complaints can only be made against the Chief Constable where allegations relate to the Chief Constable’s personal involvement or conduct. Matters that have been formally delegated to other officers, staff or police departments cannot be the basis for a complaint against the Chief Constable. Any complaints that do not directly relate to the Chief Constable’s personal involvement, or conduct, will be forwarded to the Professional Standards Department.

If you wish to make a complaint against the Chief Constable of West Mercia Police, this should be sent to the Police and Crime Commissioner along with any necessary supporting documents via your preferred method to:

Email – opcc@westmercia.police.uk (opens email application)

Write – Police and Crime Commissioner, OPCC, West Mercia Police, Hindlip Hall, Worcester, WR3 8SP

Complaints about the PCC’s personal conduct are referred to the West Mercia Police and Crime Panel, which is independent of the PCC’s office.

A complaint review is an appraisal of how an original complaint was dealt with by the police.

A review aims to look at, and consider the process that the police followed, and the decision that was reached.

You can find out more here.

If you’re a community member, or member of a parish/town council, and feel local issues require a visitation from the PCC, or his office, please make contact and supply as much information as possible.

Alternatively, contact your local Safer Neighbourhood Team through Neighbourhood Matters if you are requesting police attendance.

West Mercia PCC has particular grant schemes that are publicly accessible to help improve feelings of safety in your local community. Information regarding these grants are available here.

To contact members of the PCC's commissioning team, please email: grants@westmercia.police.uk (opens email application)

To contact the Communications and Engagement Team, please email: opcccomms@westmercia.police.uk (opens email application)

• If your issue is in relation to a local policing matter, contact your local Safer Neighbourhood Team (SNT) through Neighbourhood Matters. 
• If your issues is in relations to crime prevention, contact: We Don’t Buy Crime 
• If your issue is in relation to legal issues, contact: legal.hq@westmercia.police.uk (opens email application)
• If your issue is in relation to road traffic concerns, contact: RoadSafety1@westmercia.police.uk (opens email application)
• If your issue is in relation to a speeding ticket, contact: 01905827319 or ctowestmercia@westmercia.police.uk (opens email application)
• If your issue is in relation to firearms licensing, contact: DL-CJSDFirearmsLicensing@westmercia.police.uk (opens email application)

Often correspondence received by the PCC's office will raise complex issues that do not have straightforward solutions.

Getting full context, background and understanding on a specific issue, case or incident may require input from multiple parties – including different departments within the police force or fire services, or sometimes both.

Agreeing a resolution or the most appropriate course of action may also be equally complex. There are numerous legal considerations that the PCC may also require guidance on before being able to respond.

The majority of correspondence coming into the PCC's office does receive a full response well within the 20 day target, but as each individual case is different it is not possible to guarantee this in every instance.

The PCC's office will process your details and information in line with its published privacy policy. Please click the link for more information.

Find out more about reporting ASB here.