Nine out of 10 residents are confident they could access West Mercia Police in an emergency

The bread-and-butter of policing is delivering a service that the public have confidence will be there in their time of need.  

Helping to understand public perceptions, Police and Crime Commissioner John Campion’s latest survey shows 92% of respondents are confident they could contact West Mercia Police in an emergency.  

Whilst there has been improvement to non-emergency response times, from 56% answered within two minutes in the previous quarter to 70% in this quarter, only 65% of respondents are confident they could contact the force in a non-emergency.  

Committed to improving response times further, the PCC continues to scrutinise and monitor performance data at regular meetings with the Chief Constable, ensuring his significant investment is delivering change. 

After West Mercia Police reached 20,000 hotspot policing patrols focused on high-crime areas in West Mercia, the majority of respondents (77%) agree West Mercia Police is dealing with crime and anti-social behaviour, with 89% of residents saying they felt safe in their community. 

Other findings include –

Nearly 60% of respondents said they keep informed about police activity through online channels, with residents aged between 25-44 feeling the most informed (61%) 

80% of those surveyed feel like there has been no change in the level of policing in the last 12 months 

Three quarters of respondents (77%) said they had confidence in receiving a good service from West Mercia Police 

80% said they had confidence in West Mercia Police 

Check out the data from your local policing area –

Herefordshire

Worcestershire

Shropshire and Telford & Wrekin

Police and Crime Commissioner John Campion said: “It’s vital that all communities across West Mercia know they have a police force that is able to meet their needs at, potentially, some of the worst moments in their life.    

“Whilst it’s clear progress is being made, I am unrelenting in my focus to ensure West Mercia Police goes further and faster to deliver on the public’s policing priorities.  

"I regularly meet with the Chief Constable to hold him to account for the force performance, and these surveys put the voice of the public at the heart of those meetings, to help ensure the communities of West Mercia get the policing service they deserve and that delivers on the priorities that matter to them most."